TD Canada Trust – 2017 to Present

As a Senior User Experience Designer with TD Canada Trust, I work with developers and business stakeholders to evolve TD’s responsive web design through user-centered design, developing high-level strategies, user research, and championing user-centric design as the heart of digital innovation. My work has resulted in the increased digital performance, acquisition, and user satisfaction across multiple product lines, and have driven high performance improvements and user satisfaction.

MBNA Canada – 2019 to Present

As a division of TD, MBNA Canada offers a wide selection of rewards-based credit cards with the goal of simplified credit usage. I worked with MBNA stakeholders and developers on improving and optimizing experiences within their Mobile App (iOS/Android) and their Secure platform for existing customers, along with redesigning their Bill Pay Insurance experience through high-level prototyping and user testing.

Jackman Reinvents – 2015

As a Marketing & New Business Intern, my internship with one of Toronto’s most innovative creative agencies enabled me to learn and refine my skills in market research, retail trend analysis, customer relations, and growth strategy. I also directly assisted in the short-term and long-term strategy of the Marketing team. From this experience, I developed sharpened Marketing knowledge about trends and tactics utilized by today’s brand leaders, and innovative ways to gain new customer insights.

Patio Interactive – 2014

As a design intern and prototype developer of the application, I conceptualized a mid-fidelity prototype of the game using Adobe Creative Suite (Photoshop, Flash) to simulate several scenarios of customers needing assistance with Cross-Border Banking products. I was in charge of designing the preliminary graphics, creating the user journey and storyboards, and programming the application through Flash. The end product was a working prototype of the game-application which served as the foundation for Patio Interactive’s project.

Anthropomorphic Events of Ontario – 2013 to Present

Anthropomorphic Events of Ontario (AEO) is a registered non-profit organization in Ontario. For the past eight years, I have consulted and acted as the strategist and manager of their communications, helping represent the organization as the public relations officer. I’ve also developed local business relations with venues and local businesses, strengthening partnerships and ensuring the event experience is the top priority. I have honed my skills as a Communications specialist along with public relations and business relations, enabling me to continue helping this community grow and spread its love for animal welfare and celebration.